Policies, Returns, & FAQs

PREPAID RETURN LABELS

We do not provide prepaid return labels and you are responsible for covering shipping costs to return. 

EXCHANGES

We do not offer exchanges but we welcome you to return your item(s) by mail in accordance with our Return Policy.

FINAL SALE ITEMS

All items ending in $.96, .97, and .98, bodysuits, swimwear, undergarments, beauty products, cosmetics, accessories, and "Party Wear" (such as Halloween costumes) are considered final sale, non-returnable and cannot be returned for store credit.

RETURN POLICY

• Items must be unworn, unwashed, and have original tags attached and returned in their original packaging.
• We are not liable for any return packages that may become lost or stolen in-transit. Please keep your proof of postage and/or return tracking number when shipping back your returns.
• All returns must include an order packing slip.
• Damaged, defective, or incorrect items must be reported within 7 days of delivery.
• Return drop-offs are not accepted at our Downers Grove or corporate office.

We do not provide cash refunds. We will accept returns for store credit only within 30 days of the original purchase date with a valid receipt and all tags attached.

The following items are considered "Final Sale":

• Bodysuits
• Swim
• Lingerie
• Beard
• Body
• Sale Items

 

RESERVED RIGHTS REGARDING RETURNS

We reserve the right to solely define and limit, refuse, and/or reject returns from customers at any time due to:

• An irregular or excessive returns history indicative of "wardrobing;"
• An irregular or excessive returns history involving worn, altered, laundered, damaged, or missing items; or
• Potential fraudulent or criminal activity.

Similarly, we reserve the right to refuse service (both in-store and online) to any customer or entity, due to similar actions as noted above.